Returns & Refunds

1) Right of withdrawal (14 days)

You have the right to withdraw from your purchase within 14 days from delivery, without giving any reason, only for sealed and unused products.
For hygiene and health protection reasons, pursuant to art. 59(e) of the Consumer Code, it is not possible to return products whose hygienic seal has been opened (e.g. sex toys, underwear with protective strip removed, opened cosmetics).

  • The product must be intact, never used, with the hygienic seal intact and complete in its original packaging.
  • Return shipping costs for withdrawal are borne by the customer, unless otherwise stated in specific promotions.
  • The refund will be made within 14 days from your withdrawal request, but it may be withheld until we receive the goods or proof of shipment.

How to exercise your right of withdrawal

  1. Send an email to customer@luxintime.store within 14 days, indicating: order number, items and reason for withdrawal.
  2. Wait for our confirmation with the RMA and the return address.
  3. Ship the products, carefully packed, to the address provided. We recommend a tracked shipment.

2) Damaged or non-conforming product

If the product arrives damaged or shows a lack of conformity, please contact us within 48 hours from delivery for transport damage, or as soon as you notice the defect (covered by a 24-month legal warranty for consumers).

  • Write to customer@luxintime.store including your order number, description of the issue and photos/videos.
  • We will review your case quickly and may proceed with a replacement, repair or refund if the first two options are not possible.
  • If a defect is confirmed, return shipping costs will be covered by us.

3) Items excluded from returns

  • Products that are opened or with the hygienic seal removed (sex toys, underwear, opened cosmetics).
  • Gift cards and digital vouchers are non-refundable.
  • Personalised products or items that are not suitable for return for hygiene reasons.

4) Return address

TCZ di Zambrano Villao Toni Stiven
LuxInTime – Returns Office
Monza e Brianza (Italy)
📧 customer@luxintime.store

5) Refund timing

After we receive and check the returned items, the refund will be issued to the original payment method.
We do not refund any additional costs for premium delivery or non-standard shipping options.
LuxInTime reserves the right to refuse suspicious returns or fraudulent requests (e.g. improper chargebacks or partial use of products).

6) Contact

For any questions or requests:
📧 customer@luxintime.store

At LuxInTime we want to offer you a safe and discreet experience.
This policy is drafted in accordance with the Consumer Code (Legislative Decree 206/2005) and Directive 2011/83/EU on distance contracts, including exceptions for hygiene and health-related reasons.