🔒 Privacy Policy (GDPR Compliance)

Last update: May 2026

1. Data Controller

The LuxInTime website (www.luxintime.store) is owned and operated by:

• Company Name: TCZ di Zambrano Villao Toni Stiven
• Registered Office: Italy, Province of Monza e Brianza
• Contact Email: customer@luxintime.store

The Data Controller is responsible for the collection, processing, and protection of the personal data of users visiting or purchasing from the website.

2. Types of Data Collected

While browsing or making a purchase on LuxInTime, the following categories of data may be collected:

• Identification and Contact Data: First name, last name, shipping and billing address, phone number, email address.
• Payment Data: Processed exclusively via secure encrypted gateways (such as Shopify Payments, PayPal, etc.). The Controller does not store credit card details.
• Technical Data: IP address, browser type, operating system, and device details.
• Browsing and Profiling Data: Information collected via cookies, tracking pixels, and analytics tools for statistical and marketing purposes.

Data is provided directly by the user (e.g., during checkout or registration) or collected automatically during website navigation.

3. Purposes of Processing

Personal data is processed for the following explicit purposes:

• Order Fulfillment: Managing purchases, payment processing, and product shipping.
• Customer Support: Communicating with users, answering inquiries, and sending order/shipping updates.
• Marketing and Targeted Advertising: Delivering personalized ads and tracking conversions via:
  • Google Ads & Google Analytics
  • Meta/Facebook Pixel
  • TikTok Pixel
• Newsletter: Sending promotional emails and offers, subject to prior explicit consent.
• Optimization: Statistical analysis of website usage to improve performance and user experience.
• Legal Compliance: Fulfilling fiscal, accounting, and statutory obligations.

4. Legal Basis for Processing

Data processing is justified under the following legal bases pursuant to Art. 6 GDPR:

• Performance of a Contract: Necessary for fulfilling orders, managing returns, and providing requested services.
• Explicit Consent: Required for newsletter subscriptions, marketing communications, and profiling/retargeting cookies.
• Legal Obligation: Necessary to comply with tax, invoicing, and national/EU regulations.
• Legitimate Interest: To guarantee website security, prevent fraud, and optimize business performance.

5. Methods of Processing

Data processing is carried out using automated, digital, and telematic tools strictly in adherence to the security measures set forth in Regulation (EU) 2016/679 (GDPR). No automated decision-making processes, including automated profiling that produces negative legal effects for the user, are performed without appropriate safeguards.

6. Third-Party Services and Data Transfers Outside the EEA

To operate efficiently, the website shares data with the following third parties:

• 🛒 Shopify Inc.: E-commerce platform hosting the store. Data may be transferred to non-EU countries (e.g., Canada or the United States) in compliance with Standard Contractual Clauses (SCCs) approved by the European Commission. Privacy Policy.
• 📈 Google Ads & Analytics (Google Ireland Ltd.): Used for statistical analysis and advertising. Privacy Policy.
• 📊 Meta / Facebook Pixel: Used for remarketing and tracking ad performance. Privacy Policy.
• 🎥 TikTok Pixel: Used for conversion tracking and ad campaigns. Privacy Policy.
• 💌 Contact and Subscription Forms: Collected strictly to reply to inquiries or send marketing communications upon explicit opt-in.
• 🚚 Logistics and Shipping: Delivery details (name, address, phone) are shared with 1on1wholesale or other logistics partners solely for shipping and return fulfillment. Note: All parcels are dispatched using discreet packaging, with no external reference to the content or the specific nature of the website.

7. Data Retention Period

Personal data will be stored only for as long as necessary to fulfill the purposes for which it was collected:

• Order and Return Data: Kept for the duration of the commercial relationship, and up to 10 years to comply with statutory fiscal and accounting obligations under Italian law.
• Marketing Data: Stored until the user withdraws their consent or requests erasure.
• Technical/Cookies Data: Retained in accordance with the durations specified in our Cookie Policy.

8. User Rights

Under Chapter III of the GDPR, users have the right to exercise the following at any time:

• Right of access, rectification, or erasure (Right to be forgotten).
• Right to restrict or object to data processing.
• Right to data portability.
• Right to withdraw consent at any time without affecting prior lawfulness.
• Right to lodge a complaint with a Data Protection Authority (e.g., the Italian Garante Privacy).

To exercise these rights, contact the Controller at: 📧 customer@luxintime.store

9. Cookies and Tracking Technologies

LuxInTime uses technical, analytical, and profiling cookies. Users can customize, manage, or revoke their consent at any time via the Cookie Banner displayed on the website or through browser configurations. For full details, please consult our comprehensive Cookie Policy linked in the footer.

10. Minors

This website is not directed at or intended for individuals under the age of 18. Access, registration, and product purchases are strictly restricted to legal adults. The Controller does not knowingly collect data from minors.

11. Returns and Refunds Policy Summary

In accordance with consumer protection regulations, personal data collected for returns will be processed under the following terms:

• Return Window: Returns are accepted within 14 days of delivery.
• Return Shipping: Free return shipping is provided for all eligible items.
• Restocking Fees: No restocking fees apply to any returns.
• Final Sale Items: There are no final sale items; all products are eligible for return under standard conditions.

12. Policy Updates

This Privacy Policy may be modified or updated periodically to align with new legal requirements or technological changes. Users are encouraged to review this page regularly.

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⚜️ LuxInTime
Elegance, discretion, and quality in personal wellness.
📧 customer@luxintime.store
🌍 www.luxintime.store